Description

SUMMARY Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Makes appropriate tickets for each call and provides on call rotation for support PRIMARY RESPONSIBILITIES 1. Answer staff questions in person and via phone on all company supported applications. 2. Troubleshoot computer problems. 3. Determine source of computer problems (hardware, software, user access, etc.). 4. Advise staff on appropriate action. 5. Serve as liaison between staff, stores and the technology department to resolve issues. 6. Work one-on-one with staff on application projects. 7. Document resolutions for future reference. 8. Third Party and prescription troubleshooting 9. Other duties as assigned.